Terms & conditions

An order is confirmed once you've approved the gift concept and paid the required deposit. Until then, we're happy to chat, plan, and quote with no obligation.

• Bespoke (custom-curated) orders: a 70% deposit is required to begin, with the balance due before dispatch.
• Signature bundles: a 50% deposit is required to begin, with the balance due before dispatch.
• Your gift is prepared and dispatched only once payment is complete.

• Bespoke orders need at least 7 days' notice; bundles need at least 3 days'. Bespoke also includes any order that requires personalisation or branding.
• For occasions (Father's Day, Christmas, Valentine's, and so on) we set order cut-off dates. Orders placed after the cut-off can't be guaranteed in time.
• Rush orders may be possible for an additional fee, subject to availability.

Because bespoke gifts are curated and often made for one specific person, production begins as soon as your deposit is received. Once production has started, custom items can't be changed, cancelled, or refunded.

• We deliver within Lagos and Abuja. Delivery fees depend on location and are confirmed with your quote.
• We'll agree a delivery date with you and aim to deliver on or before it.
• Delivery times can be affected by factors outside our control (traffic, weather, recipient availability). We'll always keep you updated, but we can't be held responsible for delays caused by these.
• For surprise gifts, please make sure the recipient (or someone) will be available to receive the gift, and let us know how you'd like the handover handled.

If a specific item becomes unavailable, we may substitute it with something of equal or greater value that fits the concept and will let you know ahead of time.

• Changes can be made before sourcing or production begins, where possible.
• Deposits are non-refundable once sourcing or production has started, as costs are committed by then.

If a gift arrives damaged or not as agreed, let us know within 24 hours with a photo, and we'll make a fair resolution.

Any details you share about a recipient are used only to prepare and deliver the gift, and are never shared with anyone else. See our privacy note for the full picture.

Questions about an order? Reach us at +234 814795625 on WhatsApp and @zorahgifts on Instagram.